Store Policies & Warranty

GENERAL POLICY FOR RETAIL CUSTOMERS

**14 days for a refund with the new box in its original condition. The returned product must not be installed or used.**

Exceptions: Please note that all demos, promotions and special orders are final sale.
-examples of special orders are custom made items and volume orders

If items are visibly damaged upon receipt or missing parts, the customer must notify us within three (3) days of receipt of the items. Please email info@inventionmaison.com with a copy of your invoice and photos with the reason for the return and ask for a returns number.

In case of damage, please clearly demonstrate the damage with photos and/or video. The customer is responsible for return shipping costs.

If the conditions mentioned above are not respected, Invention Maison reserves the right to refuse a refund.

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POLICY FOR WHOLESALE CUSTOMERS

• **30 days for a refund by credit with the new box in its original condition**
  The box should not have any writing or stickers on it. The returned product must not be installed or used. If the items are visibly damaged upon receipt or are missing parts, the customer must notify us within three (3) days of receipt of the items. Contact Invention Maison at info@inventionmaison.com with a copy of your invoice and photos with the reason for the return and ask for a returns number.
  
  • Exceptions: Please note that all demos, promotions, deposits, and special and volume orders are final sale.
    (examples of special orders are custom made items)
• The delivery person will not collect the products without completing the steps above. If you do not place new orders with delivery within 30 days (to make the exchange), you will be responsible for the return costs. If you order by pallet AND/OR purolator, you will be responsible for return shipping costs. If the conditions mentioned above are not respected, Invention Maison reserves the right to refuse a refund.

• All orders should be 100% paid prior to the delivery date.
• Customers are responsible for inspecting all merchandise upon receipt and arrival.
• If merchandise received is missing or shows manufacturers' defects upon receipt, it is the customers' responsibility to report this to info@inventionmaison.com within a maximum period of 72 hours (3 days) upon the receipt of the merchandise.
• Shipping fees are not included.
• If product is sent by mail, Invention Maison is not responsible for any loss, damages, etc.

• Quotes are valid within 14 days from the submission & cannot be combined with other promotions.

Invention Maison offers a different period of warranty on each product category (please see below). It is exclusive to the first buyer as long as they stay in the same property.

The warranty does not include damages resulting from a product defect, negligence, repair, incorrect installation or exchange of a defective product and natural disasters. The warranty does not cover labor and shipping costs or any costs associated with removal, maintenance, modification or installation of external materials such as marble, wooden floors, etc. The warranty excludes poorly maintained products, please refer to our suggested documents on how to properly maintain Invention Maison's products.If you have any questions, please contact us at info@inventionmaison.com or call us at 450-890-0881, we will gladly assist you.

The warranty doesn't apply to damages from external causes (acts of God or breakages from a shock and mishandling of the product), regardless of the involvement of the buyer or installer. Invention Maison strongly recommends all installation of products by an accredited professional because the warranty excludes any damages caused by improper installation.

Depending on situations, Invention Maison can ask for a proof of purchase. All declarations must be supported/ documented by pictures or videos. Invention Maison does not accept third party charges. Invention Maison must be contacted before any expenses.

Please note that customers are responsible to verifying the product before making any permanent modifications or installations.

Please note that the customer and the installer are responsible for inspecting the products before the installation or before any permanent modification.

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SERVICE CALL PROCESS (for manufacturer's defects)

1. Please send an email to info@inventionmaison.com
2. For a quicker identification, please include in the email: 1) a copy of your invoice 2) a picture/ video of the defect
3. A specialist will contact you to communicate the next steps.

Certification

All of our faucets, shower valves, shower columns, bathtubs, kitchen and bathroom sinks, shower bases are certified, to ensure all national standards and regulations are met within the American and Canadian markets.

For our vanities selection, please click here to access the catalogue.

We are currently working on the rest of our catalogue, thank you for your patience.