Store Policies & Warranty

GENERAL POLICY FOR RETAIL CUSTOMERS

Exchange/ Refund on merchandise with a valid proof of purchase within 30 days following the date of purchase and the items must be as new (unused, uninstalled, returned in its original condition and packaging) with undamaged box and original pieces if there are any.

• Reimbursement on deposit accepted within 7 days following the initial date of the deposit
• If merchandise presents manufacturer's defects or missing piece(s) upon purchase, client should report this to info@inventionmaison.com within 48 hours of the purchase date. Exclusion applies to clearance items, demonstrators and damages from exterior causes and products that are installed already.
• Invention Maison does not take responsibility for the damages on products once it leaves the warehouse.
• Invention Maison reserves the right to refuse an exchange/ refund if one of the conditions is not respected.
• Exclusion applies to shower heads and accessories (Valid model exchange + refund within 2 months after purchase).
• We do not cover shipping fees.

Stocking fees will be charged starting at 30% if:

• Exchange or refund on merchandise is not returned in the original conditional (e.g. damaged box, used, missing parts, etc.)
• Mass returns
• Returns that surpass the number of days of our Exchange/Returns policy

Clearance Items

• All clearance items and demonstrators are final sale

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POLICY FOR WHOLESALE CUSTOMERS

• Click here to print the returns form (only valid for customers who have weekly orders with our in-house delivery).
• Exchange and returns valid within 90 days following the purchasing date with proof of purchase.
• If the returned merchandise is not in its original condition including the box and its pieces/ returned later than 90 days/ without valid reason, etc., there will be re-stocking fees of 30% minimum that will be applied automatically.
• Customers are responsible to examine the merchandise upon receipt to see if everything is in its proper condition. If the received merchandise is missing, damaged, etc., the client is responsable to communicate Invention Maison within 48 hours following the delivery.
• Given the complexity of handling bulky and/or heavy products, Invention Maison reserves the right to refuse a return of an accumulation of heavy and/ or bulky products (such as toilets, vanities, vasques, tubs, sinks, shower doors and bases) or charge a 30% minimum re-stocking fee.

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POLITIQUE  GÉNÉRALE POUR LES CLIENTS DE DÉTAIL

• All orders should be 100% paid 7 days prior to the delivery date.
• Customers are responsible for inspecting all merchandise upon receipt and arrival.
• If merchandise received is missing or shows manufacturers' defects upon receipt, it is the customers' responsibility to report this to info@inventionmaison.com within a maximum period of 72 hours (3 days) upon the receipt of the merchandise.
• Shipping fees are not included.
• If product is sent by mail, Invention Maison is not responsible for any loss, damages, etc.

• Quotes are valid within 7 days from the submission & cannot be combined with other promotions.
• We ask for a minimum deposit of 30% of your total order. Then, your items will be reserved for when you are ready for your renovation projects.

Invention Maison offers a different period of warranty on each product category (please see below). It is exclusive to the first buyer as long as they stay in the same property.

The warranty does not include damages resulting from a product defect, negligence, repair, incorrect installation or exchange of a defective product and natural disasters. The warranty does not cover labor and shipping costs or any costs associated with removal, maintenance, modification or installation of external materials such as marble, wooden floors, etc. The warranty excludes poorly maintained products, please refer to our suggested documents on how to properly maintain Invention Maison's products.If you have any questions, please contact us at info@inventionmaison.com or call us at 450-890-0881, we will gladly assist you.

The warranty doesn't apply to damages from external causes (acts of God or breakages from a shock and mishandling of the product), regardless of the involvement of the buyer or installer. Invention Maison strongly recommends all installation of products by an accredited professional because the warranty excludes any damages caused by improper installation.

Depending on situations, Invention Maison can ask for a proof of purchase. All declarations must be supported/ documented by pictures or videos. Invention Maison does not accept third party charges. Invention Maison must be contacted before any expenses.

Please note that customers are responsible to verifying the product before making any permanent modifications or installations.

Please note that the customer and the installer are responsible for inspecting the products before the installation or before any permanent modification.

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SERVICE CALL PROCESS (for manufacturer's defects)

1. Please send an email to info@inventionmaison.com
2. For a quicker identification, please include in the email: 1) a copy of your invoice 2) a picture/ video of the defect
3. A specialist will contact you to communicate the next steps.

Certification

All of our faucets, shower valves, shower columns, bathtubs, kitchen and bathroom sinks, shower bases are certified, to ensure all national standards and regulations are met within the American and Canadian markets.

For our vanities selection, please click here to access the catalogue.

We are currently working on the rest of our catalogue, thank you for your patience.