GENERAL POLICY FOR RETAIL CUSTOMERS
Exchange/ Refund on merchandise with a valid proof of purchase within 30 days following the date of purchase and the items must be as new (unused, uninstalled, returned in its original condition and packaging) with undamaged box and original pieces if there are any.
Stocking fees will be charged starting at 30% if:
POLICY FOR WHOLESALE CUSTOMERS
POLITIQUE GÉNÉRALE POUR LES CLIENTS DE DÉTAIL
Invention Maison offers a different period of warranty on each product category (please see below). It is exclusive to the first buyer as long as they stay in the same property.
The warranty does not include damages resulting from a product defect, negligence, repair, incorrect installation or exchange of a defective product and natural disasters. The warranty does not cover labor and shipping costs or any costs associated with removal, maintenance, modification or installation of external materials such as marble, wooden floors, etc. The warranty excludes poorly maintained products, please refer to our suggested documents on how to properly maintain Invention Maison's products.If you have any questions, please contact us at firstname.lastname@example.org or call us at 450-890-0881, we will gladly assist you.
The warranty doesn't apply to damages from external causes (acts of God or breakages from a shock and mishandling of the product), regardless of the involvement of the buyer or installer. Invention Maison strongly recommends all installation of products by an accredited professional because the warranty excludes any damages caused by improper installation.
Depending on situations, Invention Maison can ask for a proof of purchase. All declarations must be supported/ documented by pictures or videos. Invention Maison does not accept third party charges. Invention Maison must be contacted before any expenses.
Please note that customers are responsible to verifying the product before making any permanent modifications or installations.
Please note that the customer and the installer are responsible for inspecting the products before the installation or before any permanent modification.
SERVICE CALL PROCESS (for manufacturer's defects)
All of our faucets, shower valves, shower columns, bathtubs, kitchen and bathroom sinks, shower bases are certified, to ensure all national standards and regulations are met within the American and Canadian markets.